A woman has claimed that a major US airline kicked her off a flight because of her food allergies, leaving her “embarrassed” over the alleged incident.
Ellie Brelis, from New York, was at LA International Airport on her way to Boston, Massachusetts, when she was told she was “unfit to fly”.
The TikToker, who shared a now-viral video of herself at the airport, explained that she was “walked off the flight” after she informed airline officials that she had a nut allergy, adding that she was treated “poorly”.
She had traveled from her hometown of Boston to Los Angeles last week, and on the flight, she suffered an anaphylactic shock that was “milder” than others she had previously experienced.
When she tried to return home, she was allegedly kicked off the flight.
“I did all the things I had to do to protect myself so I could have a safe flight,” she said.
“He was treated very badly. I felt really embarrassed.”
Ellie said she felt dismissed by an airline worker when she tired to share information about her allergy and was eventually “walked away” – even though her checked baggage was still on the flight.
“Somehow I just got kicked off the plane because of an allergy,” she said as she broke down in tears.
Ellie gushed over the airline, saying she’s flown Delta all her life and loves the airline.
But he was shocked by the way he was treated.
“I was just trying to explain the situation to someone,” she said, adding that she was interrupted.
“I just want to be on the flight home so I can see my doctor and figure out why this is happening.”
She then explained that food allergies are considered a disability under the Americans with Disabilities Act.
“I [even] i upgraded my seat to try to be safer. I have literally done everything I can think of… and I just feel like I’m ass****, is this my fault? Shouldn’t I have said I had allergies?” she asked viewers.
“I am really ashamed and disappointed [and] sitting here crying and not knowing what to do.”
In a subsequent video that has been viewed half a million times, Brelis said she was actually on the flight when the crew “walked me away.”
“To be clear, I was literally on the plane and they escorted me,” she said while still at LAX.
“I don’t know what I’ve done and the person at the gate now said I didn’t do anything wrong.”
She explained that the airline will put her on a red-eye flight in an aisle seat, but they “can’t guarantee me any security.”
“And now I have to be at the airport for five hours where I can’t eat the food here and then they tell me they have to call medair and I have to talk to a doctor and he has to think I’m fit to fly. – what the f***.
“I’ve flown my whole life and I’ve always been able to fly until I flew to LA and I had an allergic reaction and they didn’t help me the way they should have helped me.”
Delta’s website recommends passengers with allergies fill out a form or call the Accessibility Services team before the flight to notify them.
“While we are unable to guarantee a peanut-free or allergen-free flight or prohibit other customers from carrying these products on board, we try to make reasonable accommodations for your needs,” he says.
Meanwhile, Brelis’ alleged experience divided opinion with some calling out the airline while others sided with it.
“This is crazy, I have flown Delta several times when they announced people were flying with food allergies and asked us not to eat certain types of food/snacks. I hate this fight for you,” one person wrote.
“I’m sorry this happened to you,” said another.
Some explained that she should have informed the airline before flying.
“You have to let them know in advance. Also if you had a reaction they may need medical clearance to fly on a connecting flt (sic),” one person commented.
“Too positive you’re supposed to let them know in advance because they can’t guarantee that people who have already boarded don’t have something on them that could trigger your allergy,” another person added.
Others were not so kind, supporting the airline for its decision.
“They did the right thing, you put everyone on that flight at risk. it’s your responsibility, just drive and don’t take others out,” asked one viewer.
“Did you tell him ahead of time about your allergy?” And what did you ask for? I have a nut allergy, fly Delta and never have a problem. I get on them and tell them about my allergies and they’re great,” another person added.
News.com.au has contacted Delta Airlines for comment.
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